Our Values

Mission Statement 
We wish to offer our clients honest and independent damage appraisals and inspections through a nationwide network of professionals.

Vision Statement 
PDA, Inc. will lead the industry in service excellence and unmatched customer loyalty.

Corporate Values 
For more than 50 years, PDA has been admired for its performance and reliability. What we do and the service that we provide sets us apart from other independent appraisers. Our future will be defined by the T.R.A.I.L.S. of our core values.

Trust

• Our corporate staff and our franchise community will always be truthful with our clients, our vendors, ourselves and one another in order to build trust.
• Our corporate staff and our franchise community will keep the best interests of our clients, our business and our network at the forefront.
• Our corporate staff and our franchise community will maintain a caring and supportive work environment that fosters the sharing of ideas, skills and resources for the betterment of our services

Respect

• Our corporate staff and our franchise community will treat everyone with respect, professionalism and dignity.
• Our corporate staff and our franchise community will embrace a diversity of ideas, cultures, ethnicities and backgrounds to enhance our commitment and value to the client.
• Our corporate staff and our franchise community will remember that our clients come to us by choice, and we will honor their choice with the respect that it deserves.

Accountability

• The corporate staff and the franchise network will be individually and collectively accountable for growth in people, customer satisfand profitability.
• Accountability will be integral to the behavior of our corporate staff and franchise community and will be measured through respect, integrity, honesty and fairness.
• We expect personal accountability at all times because individual contributions across the network determine the strength of our company.

Integrity

• We demand that our corporate staff and our franchise community maintain the highest level of integrity and professionalism in our dealings with each other, our clients and our vendors.
• Our corporate staff and our franchisee community conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
• Our corporate staff and our franchise community communicate honestly, openly and frequently, sharing what we know, when we know it.

Loyalty

• Our corporate staff and our franchise community values loyalty to our clients, to each other and to our organization.
• Loyalty is the foundation upon which trust is built within our organization and the communities we serve.
• Our corporate staff and our franchise community understands that the way we treat our customers begins with the way we treat one another.

Stewardship

• Our corporate staff and our franchise community remain actively engaged in the struggle to stay dedicated when our mission and values are challenged.
• Our corporate staff and our franchise community act in a manner that reflects an understanding of excellence and stewardship that includes cultivating relationships.
• Our corporate staff and our franchise community balance work and home demands for a better quality of life.

Diversity

• The success of our company depends on the success of our team members. All of our team members. To that end, we’re committed to fostering, cultivating and preserving a culture of diversity and inclusion. This makes us stronger as a company and as individual professionals.